We deliver to Germany, Italy, France, Spain, the Netherlands and Lithuania with tracking. All duties and import fees are included, so there's nothing to pay on delivery.
Delivery times
Orders ship with tracking directly from our production partner, by air, with duties and import VAT handled by us (DDP). The times above include customs clearance; we email you the tracking number as soon as the parcel leaves.
Shipping costs
Standard shipping is free on orders over €300 (US$350). Express shipping and smaller orders are charged at the rate shown at checkout, before you pay.
30-day trial and returns
Use FlipLight for a full month of services. If your team doesn't love it, tell us within 30 days of delivery and send it back for a full refund. We cover return shipping.
- Email hello@fliplight.co first; we send you a prepaid return label.
- Returns go to Sikorp, MB, Sėlių g. 36-4, LT-08125 Vilnius, Lithuania. Please use the original box, with the lights and station complete.
- Engraved lights are made for you, so they can only be returned if they're faulty.
- Refunds are paid to your original payment method within 5 business days of receiving the return.
2-year warranty
If a light or station stops working within two years, we replace it free of charge, including shipping.
Damaged in transit?
Email a photo to hello@fliplight.co within 7 days of delivery and we'll send a replacement straight away.